سياسة الاستبدال والاسترجاع

In case of damage, breakage, or defect in the products: the customer must contact technical support within 24 hours of receiving the order and attach a picture of the damaged/broken product. The customer can choose to either return the product value or replace it with another product of the same value. In case of product replacement or return: replacement and return are allowed within a maximum of 3 days from the date the order is received by the customer, provided that: 1- The product is in its original condition. 2- The customer bears the costs of replacement and return. In case of receiving an incorrect or different product: the store bears the cost of retrieving the product for free and delivering the correct product, provided that the product is in the same original condition as received by the customer without any damage or defect. Order cancellation and shipping policy: Order cancellation: the customer has the right to cancel the order unless it has been confirmed by the store or entered the execution stage for any reason, and this is done by contacting the store's technical support. The store has the right to cancel the order for any reason, provided that the customer is notified in writing via email or a text message on the phone. Order shipping: after the order is processed, it is shipped with our partners based on the address specified by the customer, and the store has no role in determining it. The responsibility for specifying and adding the address lies entirely with the customer. - The store has the right to change the chosen shipping company if deemed appropriate. - The shipping cost is as shown in the order or shipping invoice. - The delivery time is specified to the customer during the selection of the shipping company. - The order will be delivered within the specified period or earlier. *Our shipping companies have informed us of the possibility of delays exceeding 10 days in the delivery of the order.*